Payments, invoices and errors

This article covers how to pay for your Freepik subscription, where to find your invoices, how to update your payment method, and how to resolve common payment errors.

In this article

• Accepted payment methods
• How to change your payment method
• How to update your billing information
• Invoices and billing history
• Common payment errors
• Rejected and declined payments
• Unrecognized charges
• In-app purchases (iOS and Android)
• Indian subscribers

Accepted payment methods

Freepik accepts the following payment methods for subscriptions:

Currency

Freepik charges in euros (EUR). If your payment method uses a different currency, your bank will convert the charge at the current exchange rate. A small foreign transaction fee may apply depending on your bank or card provider.

How to change your payment method

You can change your payment method at any time, even mid-cycle. The change applies to all future charges, including your next renewal and any extra credit purchases.

How to update your billing information

Your billing information (name, company, address, VAT number) appears on all future invoices. Update it before your next purchase to ensure your invoices are correct.

Invoices and billing history

Freepik invoices are automatically generated a few minutes after your purchase is processed. Each invoice includes your billing details, payment method, the amount charged, and the applicable taxes.

How to download an invoice

Your billing history shows all past charges, including subscription renewals, plan changes, and extra credit purchases. Each entry has a downloadable invoice.

VAT on invoices

If you are in the European Union and have provided a valid VAT number in your billing details, the EU reverse charge mechanism applies. This means VAT is not charged on the invoice, and you are responsible for declaring it in your country.

If you do not provide a VAT number, or if you are a personal (non-business) subscriber in the EU, VAT is charged at the applicable rate for your country.

For subscribers outside the EU, VAT may or may not apply depending on your country's tax rules.

Common payment errors

If you receive an error message when trying to purchase or renew a subscription, check the table below for the most common causes and solutions.

If your error is not listed above or persists after trying these solutions, contact Customer Service with a screenshot of the error message and the payment method you are using.

Rejected and declined payments

When a payment is rejected, Freepik will automatically retry the charge over the following days. During this retry period, your subscription remains active.

If the payment continues to fail after all retries, your subscription will be suspended. You will lose access to premium features until the payment issue is resolved.

The most common causes of rejected payments are:

• Card not enabled for international payments (Freepik charges from Spain).
• Card not enabled for recurring/automatic payments.
• Insufficient funds at the time of the charge.
• Expired card.
• Bank-imposed spending limits.
• Bank security block on the transaction.

To resolve a rejected payment, update your payment method or contact your bank to approve the transaction. Once fixed, Freepik will retry the charge automatically, or you can trigger a manual retry from My subscription.

Unrecognized charges

If you see a charge from Freepik that you do not recognize, check the following before contacting support:

• Check your subscription status. Go to My subscription and verify whether you have an active plan. You may have subscribed and forgotten.
• Check if someone else used your payment method. A family member, colleague, or someone with access to your card or PayPal may have subscribed.
• Check for annual renewal. If you subscribed with annual billing, the renewal charge may appear once a year. Check your billing history for the original purchase date.
• Check your email. Search your inbox for emails from Freepik confirming the subscription or purchase.
• Check for extra credit purchases. If you are on Premium+, Pro, or Business, you (or your team admin) may have purchased extra credits or set up auto-refill.

The charge on your bank statement will typically appear as "FREEPIK COMPANY" or "FREEPIK" with a reference to Malaga, Spain.

If you still do not recognize the charge after checking all of the above, contact Customer Service with the charge amount, date, and the last four digits of the card or payment method used. Do not initiate a chargeback with your bank before contacting Freepik, as this may result in your account being suspended.

In-app purchases (iOS and Android)

If you subscribed to Freepik through the iOS App Store or Google Play Store, your payment is managed by Apple or Google, not by Freepik directly. This means:

• Billing and renewals are handled by Apple or Google through your App Store or Play Store account.
• Changing payment method must be done in your Apple ID or Google account settings, not in Freepik.
• Cancellation must be done through the App Store or Play Store subscription management, not through the Freepik website.
• Refund requests must be submitted to Apple or Google directly. Freepik cannot process refunds for in-app purchases.
• Invoices are issued by Apple or Google, not by Freepik. Check your Apple or Google purchase history for receipts.

How to cancel an in-app subscription

iOS: Go to Settings > [Your Name] > Subscriptions. Find Freepik and tap Cancel Subscription.

Android: Open the Google Play Store > Menu > Subscriptions. Find Freepik and tap Cancel.

Indian subscribers

Due to local regulations in India, some payment and subscription features may work differently:

• Recurring payments require additional authentication from your bank. You may be prompted to approve the renewal each billing cycle through your bank's app or SMS.
• Changing payment method while a subscription is active may not be available. If you need to switch payment methods, cancel the renewal and purchase a new subscription with the new method.
• UPI and local wallets are not currently supported. Use a credit/debit card enabled for international transactions or PayPal.

If you are an Indian business, make sure to provide your GSTIN in the billing details to ensure correct tax treatment on your invoices.